TERMS & CONDITIONS

Products

As a disclaimer, viewing products online is a totally different experience to purchasing in store, please be aware that by purchasing the product, you agree to the disclaimer presented by Kyra Shahrol, that all colours of the products available are reflected as true of a match as possible. Please be aware that when placing your order online, there may be a possibility of slight colour discrepancy due to the monitor in which the products are being viewed. 

Pricing and availability

Kyra Shahrol withhold the right to make amendments to pricing at any given time. Once adjustments have been made to pricing, the new pricing will be effective immediately. Stock availability may vary, Kyra Shahrol obtain full responsibility for maintaining honest stock levels at all times. Kyra Shahrol withhold the right to cancel an order on the occasion of availability discrepancies and are not obligated to offer compensation. If stock availability is affected at any time, you will be informed before any further steps are taken with your order.

Payment methods

We accept all major payment providers including, FPX, Visa, Mastercard, Union Pay, Ali Pay, Touch n go, Grab Pay, Kiple Pay, Boost, WeChat Pay, maybank2u.com, CIMB clicks, HSBC, Affin Bank, Alliance Bank, Bank Muamalat, RHB Now, HongLeong Connect, Ambank, Bank Islam, BSN, OCBC Bank, Irakyat, PBE and UOB.

Kyra Shahrol do not store any debit/credit card information.

Promotions, Discount codes and sales

From time to time, Kyra Shahrol may engage in occasional promotions and or sales on content. Promotional offers cannot be used in conjunction with any other type of sale offer or promotion. Unless otherwise stated, all promotional and discounted items are strictly non-refundable.

REFUND AND RETURN POLICY

 Return policy

Kyra Shahrol places customer satisfaction in very high regard, and we want you to be pleased with your purchase. However, in the event that you wish to return part of your order, you may return your goods within a window of 7 days from receiving your items, on the condition that;

  • All item(s) must be returned undamaged, unsoiled, unwashed, unaltered and unworn
  • All item(s) must be returned in original selling condition and include the original product packaging
  • Items that contain defects is an acceptable and new topic in good condition or another item with its purchased value will be sent back to the customer (subject to stock availability)
  • You will responsible for paying the shipping fee for your item to be returned back to us

You may not return for exchange;

  • Accessories items
  • Sale items or purchases made with promo code

 

Refund policy

Customer will get their full refund in the event of;

  • The customer received a parcel with a missing item(s), faulty item(s)
  • Item(s) ordered is out of stock
  • Your payment will be received within 7 working days

Please allow a 14 day period for us to process and assess your refund. Once complete, please allow a 3-5 working days window for your funds to reflect in your account.

Items that are returned and discovered to be faulty, will be automatically returned back to you. Depending on the nature of the fault, you may be offered store credit of a particular value at our discretion.