Hi gorgeous, how can we help you?

We do not accept any return unless if you received incorrect, damaged or faulty product

You can get in touch with our Customer Service via email kyrashahrol@gmail.com or whatsapp us at 016-696 5658 and include the following details in your enquiry:

– Order Number,
– Name of the Item, and
– Issue the problem


Please do not dispose of or throw away any of the items you’re writing in about! We may arrange to collect the product.

Can I make changes to or cancel my order once it’s been placed?

Unfortunately, once you successfully make an order, we’re not able to make any further changes like shipping method upgrades or change in quantities for your order. As Kyra Shahrol is not liable for replacements or refunds for parcels that have been delivered to incorrect addresses provided, we always suggest reviewing your bag and shipping details before you check out!

What are your delivery options and how much is shipping?

We’re happy to offer the following delivery options:

Service (via J&T or NinjaVan)


Delivery Time Frame

West Malaysia


2-5 business day

East Malaysia & Labuan


3-11 business days


Starting at RM25

5-10 business days

*International shipping EXCEPT for Singapore are currently not available due to service impacts related to Covid-19

We do have some terms and conditions for delivery though!
– Delivery times are based on orders placed before 10am MYT.
– Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events.
– Delivery is only available on weekdays (excluding Malaysia Public Holidays).


Unfortunately, we don’t offer specific time slots for our deliveries at this time. However, once your order has been shipped, you may reach out to our courier partners to see if they can arrange a delivery during your preferred time slot.

Depending on the courier, your delivery may be rescheduled to the next working day.

We’re sorry your parcel has been delayed! While there may be a delay in the delivery, no action is needed on your end. You may continue tracking your parcel from the link provided in your email.